STORE POLICY
nowminoxidil.com
Store policy
How to place an order ?
After placing your products in your shopping cart you will be directed to a secured page to review and complete your order.
Payment Options
PayPal
Our payments are processed through PayPal.
Shipping and Delivery
Our shipping department can ship to any street addresses or P.O. Boxes within the Europe.
Incorrect Shipping Addresses
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error. If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Rogaine-online.com is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
If you realize after placing your order you have given the wrong address, please contact our Customer Service Center immediately via e-mail. If the order has not shipped by the time you contact us we will be able to alter the address.
Shipping Time
We ship our products Monday through Friday. All orders will be processed and shipped within 24 hours (except holidays and weekends). Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. Please expect longer delivery times on holidays or long holiday weekends.
All orders, unless noted otherwise, will be shipped via Post Office First Class or Priority Mail, DPD, GLS. We use only registered mails. Delivery times will differ by country. It takes roughly 5 to 8 business days from the time your order leaves our processing center.
Lost or Stolen Packages
nowminoxidil.com can not be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Refunds and Returns
nowminoxidil.com stands behind every product we offer.
You may return your order for any reason within 90 days of your purchase. You will receive a 100% refund excluding shipping costs. To refund your order, you must let Rogaine-online.com know of your decision to cancel. You may do this by calling our customer service center and writing a notice on the package you are returning. If you simply send the product back without informing us you want to cancel your order, you revoke this right.
Only return per household per year is accepted.
Customer refunds take between seven (7) to fourteen (14) business days from the day we receive the product. Any item that appears to be purchased from an unauthorized seller will not be accepted. The customer understands if we do not receive the return we cannot issue a refund.
Refunds for any opened products will be issued based on days since product is received, and days product is able to be used. For example, if you had the product for a month and two months worth of product is missing from return you will only be refunded for one month of product. Full refunds will be issued for unopened products returned within the 90 day window.
Products purchased prior to any promotional or sale dates may not be returned then, re-purchased at the reduced price. If you return the same product you previously purchased within the last 90 days, then, return the higher priced item you will only be refunded the promotional or sale pricing.
You must return the product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:
nowminoxidil.com
NowMinox
Gościnna 3/52
20-532 Lublin Poland
Cancellation
When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Also, once an order is placed, unfortunately products may not be changed. Orders are typically shipped the following business day by 11 a.m. Once an order has shipped it can not be canceled and will only be refunded upon return of the products.
If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.
Products purchased prior to any promotional or sale dates may not be returned then, re-purchased at the reduced price. If you return the same product you previously purchased within the last 90 days, then, return the higher priced item you will only be refunded the promotional or sale pricing.
Checking Your Order Status
When your order is shipped, we will send you shipment information and a confirmation email. Your order will be processed and shipped within one to two business days after you order (holidays not included). Your order should arrive within seven to ten business days after shipment.
We provide tracking information for your request.
We guarantee your money back!
If after 4 months of using Rogaine product as directed every day you still are not satisfied with your results, we’ll give your money back.
What do we need from you?
Send
- The original Universal Product Code from the package.
- Your original PayPal recipt number. Money back request must be postmarked minimum 120 days after PayPal recipt date.
What will you get from us?
Refund for the purchase price of Rogaine product up to 100 Euro.
Mail to
Rogaine-online.com Money Back
ul. Gościnna 3
20-532 Lublin
Poland
Multiple product money back requests per household or street address will not be honored. No P.O. boxes. Maximum value of the money back per household street address equals up to 100 Euro, including tax. Petitioners will receive a refund by PayPal.
Purchase must be made 16/01/17 through 31/12/17 and money back claim received at the mailing address on or before 31/07/18. Offer is limited to one (1) money back claim per household or street address.